Team Chat

In Team Chat, your team coordinates in channels and direct messages. The agent is part of it: mention it, and it answers questions using what it knows from your workspace or takes care of tasks for the team. Every new user is automatically in the #general channel.

Layout

12345678

1. Search – searches Team Chat.
2. Mentioning the agent – with @angela you ask it a question or give it a job.
3. Agent's reply – appears directly in the channel and is visible to all members.
4. Input field – Enter sends, Shift + Enter adds a new line. Use the plus button to attach files; @, # and : work just like in the chat with the agent.
5. Channels – click one to switch channels.
6. Channel settings – invite members and agents, set how the agent behaves, archive, restore or delete the channel, or leave the room.
7. New channel – creates a channel: public for everyone or private for invited members.
8. Direct Messages – private conversations with individual colleagues. Below them are the Agents you can message directly.

From a message's menu, you reply with a reference to that message or copy its text.

Using the agent in a channel

In the Channel settings, you decide for each channel how agents behave:

• Mention only – the agent only replies when you address it with @. This is the quieter choice for busy channels.
• All messages – the agent reads along and speaks up when it has something to contribute.
• More agents – invite specialized agents to a channel, for example a social media agent in the marketing channel.
• Agent-to-agent conversation – lets agents reply to each other in the channel. This is off by default.

Privacy: Everything in Team Chat is visible to all members of the channel. Personal topics are better discussed in your chat with the agent or in a direct message.

What you can ask the agent

• “@angela, briefly summarize the discussion in this channel.”
• “@angela, which deadlines are coming up for our clients this week?”
• “@angela, create a task for Henrik from this message.”